Why are there different prices for the same product? Is it legal?

Vitasdata is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Vitasdata does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Vitasdata rightfully fulfils all legal compliances of on boarding multiple sellers on its forum as it is a marketplace platform.



   How do I cancel the order, I have placed?


Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from 'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.



How do I create a Return Request?

You can create a Return in three simple steps

  1. Tap on MyOrders

  2. Choose the item to be Returned

  3. Enter details requested and create a return request


I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.




I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  1. NEFT - 1 to 3 business working days post refund initiation

  2. Vitasdata Credit - Instant

  3. Online Refund – 7 to 10 working days post refund initiation, depending on your bank partner